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Navigating Walmart Protection Plan Claims: A Comprehensive Guide


Walmart's Protection Plan is designed to offer peace of mind to customers who want to safeguard their purchased products from unexpected mishaps. Accidents happen, and when they do, it's essential to know how to file a claim efficiently. In this article, we will delve into the process of filing a claim through Walmart Protection Plan and the various options available.

Understanding Walmart Protection Plan

Walmart Protection Plan is powered by Asurion, a reputable third-party insurance provider. This plan is an extension of Walmart's standard return policy, offering customers an additional layer of coverage for their purchases. It covers a wide range of products, from electronics to household items, giving customers the assurance that their investments are protected.

Filing a Claim Online

One of the most convenient ways to file a claim is online. Here are the steps to follow:

1. Visit the official Walmart Protection Plan website at

2. Locate the "File a Claim" option and click on it.

3. Enter your email address associated with the protection plan.

4. Follow the on-screen instructions, providing details about the product and the reason for the claim.

5. Upload any necessary documentation, such as photos or receipts, to support your claim.

6. Review your claim information, and once everything is accurate, submit it.

7. You will receive confirmation of your claim submission, along with information on how to track its status.

Filing a Claim In-Store

If you prefer an in-person approach, you can also file a claim at a physical Walmart store. Here's what you need to do:

1. Visit your nearest Walmart store with the product in question and your original purchase receipt.

2. Head to the Customer Service desk or designated Walmart Protection Plan area.

3. Inform the staff that you wish to file a claim for your protected item.

4. They will guide you through the process, which typically takes less than 10 minutes.

5. Ensure you provide all necessary information and documentation to expedite your claim.

6. Once your claim is filed, you will receive instructions on what to expect next.

Checking Claim Status

After filing your claim, you may want to monitor its progress. Fortunately, Walmart Protection Plan offers easy ways to do this:

1. Online: If you filed your claim online, you can log in to your account on the Walmart Protection Plan website to check the status at any time.

2. In-Store: If you filed your claim in-store, you can return to the same location or contact the Customer Service team for updates.


Walmart Protection Plan provides valuable coverage for your purchased items, ensuring that you're financially protected in case of accidents or malfunctions. Whether you choose to file your claim online or in-store, the process is designed to be user-friendly and efficient. Keep in mind that having your original purchase receipt is crucial for filing a claim, so always store it safely. With this guide, you can confidently navigate the Walmart Protection Plan claims process and make the most of your coverage.